Terms and Conditions of Sale – pompe-shurflo.com

1. Purpose

These Terms and Conditions of Sale govern the sale of products on the website www.pompe-shurflo.com.

Any order placed on the website implies full and unconditional acceptance of these terms.

2. Products

The products offered for sale are those presented on the website at the time of consultation by the customer, subject to availability.

Photographs and product descriptions are provided for information purposes only and are not contractually binding.

3. Orders

Any order validated on the website constitutes a sales contract between the customer and the company operating the website.

The company reserves the right to refuse or cancel any order in the event of:

an obvious pricing error
a previous dispute with the customer
suspicion of fraud.

A confirmation email is sent to the customer after the order has been validated.

4. Prices

Prices are indicated in euros, all taxes included (VAT included), excluding shipping costs.

The company reserves the right to modify its prices at any time. Products are invoiced on the basis of the price in effect at the time the order is confirmed.

In the event of a clear pricing error (derisory price or technical mistake), the order may be cancelled.

5. Payment

Payment may be made by:

credit card
bank transfer
bank cheque

Orders are shipped after receipt and validation of payment.

6. Delivery

Products are delivered to the address provided when the order is placed.

Delivery times are provided for information purposes only.

In accordance with applicable regulations, the seller remains responsible for the product until it has been effectively delivered to the customer.

Upon receiving the parcel, the customer must check its condition and immediately report any damage to the carrier.

7. Right of Withdrawal

In accordance with consumer protection law, consumer customers have a 14-day period from receipt of the product to exercise their right of withdrawal.

The product must be returned:

complete
unused
in its original packaging
in perfect condition for resale.

Return shipping costs are the responsibility of the customer.

Products that are damaged, incomplete, or used cannot be refunded.

Custom-made or personalized products are not eligible for the right of withdrawal.

8. Legal Guarantees

Products sold benefit from:

the legal guarantee of conformity
the guarantee against hidden defects

The consumer has a period of two years from delivery of the product to take action.

9. Pump Usage Conditions

The pumps sold on the website are technical equipment that must be installed and used in accordance with the manufacturer's instructions.

The customer agrees to:

comply with installation requirements
use a proper electrical power supply
follow the manufacturer’s operating recommendations.

10. Warranty Exclusions

The warranty does not cover damage resulting from, in particular:

improper use of the product
lack of maintenance
installation not compliant with the manufacturer’s instructions
operation without water or dry running
use with liquids incompatible with the equipment
installation without filtration when recommended
incorrect or unstable electrical power supply
abnormal operating conditions.

The warranty also does not cover damage resulting from:

intervention
modification
disassembly
or attempted repair

performed by a person not authorized by the company.

In such cases, diagnostic, repair, or replacement costs may be charged to the customer.

11. Diagnostics and After-Sales Service

Any product returned to the after-sales service will undergo a technical diagnostic.

If the product is found to be functioning normally, or if the failure results from improper use, the following costs may be charged to the customer:

diagnostic fees
transport costs
repair or restoration costs.

12. Equipment Sent to After-Sales Service

Any equipment sent for diagnostic, repair, or expertise and not claimed within 12 months following notification of availability or request for instructions sent to the customer may be considered abandoned.

The company may then dispose of it freely, including destruction or recycling, without any compensation being claimed by the customer.

13. Liability

The company shall not be held liable for:

incorrect installation of the product
improper use
modification of the equipment
indirect or consequential damages resulting from the use of the product.

14. Personal Data

Information collected during the ordering process is necessary for processing the order.

In accordance with the General Data Protection Regulation (GDPR), customers have the right to:

access their data
correct their data
object to processing
request deletion

of their personal data.

15. Intellectual Property

The website pompe-shurflo.com and all of its content are protected by intellectual property laws.

Any reproduction or use without prior written authorization is prohibited.

16. Applicable Law and Disputes

These Terms and Conditions are governed by French law.

In the event of a dispute, the consumer customer may bring the matter before:

the competent court of their place of residence
or the court having jurisdiction over the company’s registered office.

Sales within the European Union

Products offered on the website may be delivered to countries within the European Union.

Sales made on the website are governed by French law. However, in accordance with European regulations, consumer customers also benefit from the mandatory consumer protection provisions applicable in their country of residence within the European Union.

For professional customers located in the European Union with a valid intra-community VAT number, sales may be invoiced excluding VAT in accordance with regulations governing intra-community supplies.

Products marketed comply with the regulations applicable within the European Union and bear, where required, the CE marking confirming their compliance with applicable safety requirements.

In accordance with European regulations, consumer customers may also use the European Commission’s online dispute resolution platform.

In the event of a dispute, consumer customers may bring proceedings before the competent courts in accordance with the applicable rules within the European Union.