General Terms and Conditions of Sale
Introduction
The general terms and conditions of sale are available on the website https://www.pompe-shurflo.com/fr/. These General Terms and Conditions of Sale are subject to change; the applicable conditions are those in effect on the Website on the date your order is confirmed.
Conditions for Placing an Order
You declare that you are at least 18 years old and have the legal capacity or parental authorization allowing you to place an order on the Website.
Order
Orders are processed Monday through Friday, and preparations are processed Monday through Friday. Each order is accompanied by a confirmation email. In the case of payment by check or bank transfer, processing of the order will begin upon receipt of payment, and a confirmation email will be sent. We will inform you when your items have been shipped. You can also check the progress of your order at any time in your customer account options.
Price, availability, and delivery
The prices displayed on the Website are in euros, inclusive of all French taxes, excluding shipping costs. These prices are subject to change throughout the year.
The price to be paid is the price displayed on the Website at the time of the order.
However, if, despite our vigilance, a product is found to have a price that does not correspond to the market (for example, €0 or significantly lower than the generally observed price), and there is no clear indication from us that we have intentionally displayed this price, we may refuse the order. We will then send you an email explaining the discrepancy and offer you the best possible arrangement.
Shipping costs are a fixed amount, independent of the contents of your order. Only the recipient country is taken into account.
We are not responsible for the loss of packages by TNT during shipment; therefore, they will not be refunded in the event of loss.
In the event of carrier disruptions (e.g., major strikes), shipments will be suspended until normal service resumes. We will not be held responsible for delays.
We may accept your orders while stocks last. We will inform you of the availability of items sold on the Website on the information page for each item, unless we make an error.
If, despite our best efforts, items are unavailable, we will inform you by email as soon as possible and offer you either an "equivalent" item or a refund for the order.
If there is any doubt about an order, we reserve the right to request additional information.
Customs Duties
Any order placed on the Website and delivered outside of France may be subject to potential taxes and customs duties that are imposed when the package reaches its destination. These potential customs duties and taxes related to the delivery of an item are your responsibility. We are not obligated to verify or inform you of applicable customs duties and taxes.
To find out about them, we advise you to contact the competent authorities in your country.
Payment
You can pay by:
• credit card,
• check,
• bank transfer.
Payment by check is only possible for checks in euros. If paid by check, the check will be cashed upon receipt.
The check should be made payable to Soderco and sent to the address below:
Soderco
301 rue de Lille
Centre Actival
59223 - Roncq
In the event of a delay in receiving payments by check or bank transfer, we cannot guarantee stock retention, in which case we will offer you an equivalent product or a refund.
Receipt and Returns
Upon receipt of your package, please ensure it is in good condition. Otherwise, refuse it and specify the reason to the Post Office. If it is posted in your mailbox, return it to the Post Office.
If the package has been accepted and opened, damaged items will not be returned or exchanged.
Handcrafted (custom-made) items are not returned or exchanged.
Warranties and Liability
You benefit from the provisions of the legal warranty against hidden defects. We disclaim all liability in the event that the delivered item does not comply with the legislation of the country of delivery. We undertake to take all reasonable care in the profession in providing the service offered to the customer. However, we cannot be held liable in the event of a failure to fulfill our contractual obligations due to an act of God or force majeure as defined by the case law of the French courts.
We will not be held liable in the event of a delay due to a stock shortage at the publisher or supplier. Furthermore, in the event of non-substantial differences between the product presentation photos, texts, and illustrations on our Website and the items ordered, we shall not be held liable.
We make every effort to ensure the performance of these General Terms and Conditions of Sale. We are not liable for any direct and foreseeable damage at the time of use of the Website or the conclusion of the sales contract between pompe-shurflo.com and the customer.
Shurflo warrants that its freshwater pumps are free from defects in materials or workmanship under normal use for a period of two years from the date of purchase.
The limited warranty shall not apply to pumps improperly installed, used or altered outside the Shurflo factory.
Devices and Connections
Shurflo warrants its devices and connections to be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase.
This limited warranty does not apply to products that have been improperly installed and/or used.
Shurflo is not responsible for, and will not reimburse, the labor required to remove and replace a defective pump, device, or connection. This warranty obligates Shurflo to repair or replace parts shipped to the Shurflo factory via authorized freight that Shurflo determines are defective under the terms of this limited warranty.
However, in the event of disputes arising in court, the competent court will be the Lille court (59000, Nord, France).
Site Access License
Under no circumstances are you authorized to download or modify all or part of this site without written permission from pompe-shurflo.com.
The pompe-shurflo.com website, its domain extensions, or any part thereof may not be reproduced, copied, sold, or exploited for commercial purposes without the express written permission of pompe-shurflo.com.
Comments and Interactivity with the Site
It is possible to leave comments about the products and the site.
Posts on the site are solely responsible for their comments.
We reserve the right to delete any comments that appear to be prejudicial in any way, as well as the right to use said comments to support our marketing campaigns.
Protection of Personal Data
In accordance with French Data Protection Acts (Informatique et Libertés), you have the right to review and modify all the personal information you provide to us. The site has been filed with the CNIL (French Data Protection Authority) (NS48).
Applicable Law and Jurisdiction
These general terms and conditions of sale are subject to French law.
In the event of a dispute, the courts of Lille shall have jurisdiction.